Help
Returns & Refunds
If something arrives wrong, we fix it. No arguments, no forms to fill in.
The 24-hour promise
Because everything is fresh dairy, we cannot accept general returns. But if an item arrives damaged, spoiled, incorrect or missing, tell us within 24 hours of delivery and we will replace it or refund it in full.
How to report an issue
WhatsApp 0332 7356107 or email hello@naturescream.com with your order number and a photo of the item. We usually reply the same day.
Refund method
Cash-on-delivery orders are refunded by bank transfer or easypaisa. Online payments are refunded to the original payment method within 5–7 working days.
Cancellations
An order can be cancelled free of charge any time before it is dispatched. Once the rider has left the dairy, the order cannot be cancelled.