Privacy Policy

When you place an order we collect your name, phone number, email address and delivery address. If you create an account we also store your saved addresses and order history so checkout is faster next time.

We collect basic, non-identifying usage data (pages viewed, device type) to keep the site working well.

Your details are used to confirm and deliver orders, send order updates, respond to your messages, and — only if you opt in — send occasional news about new products.

We do not sell, rent or trade your data with anyone.

Cash on delivery orders require no payment details at all. For online payments, card and wallet details are handled directly by the payment provider; we never see or store your full card number.

We use essential cookies to keep your cart and login session working. You can clear them any time from your browser settings, though the cart will reset.

You can ask us to correct or delete your account and personal data by emailing hello@naturescream.com. Marketing emails always include an unsubscribe link.

Questions about privacy? Email hello@naturescream.com or WhatsApp 0332 7356107.